Privacy Policy
About Privacy Protection and Notices
The Collection of Information
When you create an “ioton Account” on the website to purchase our products or access our services, we may ask you to provide personal information (including but not limited to your name, telephone number, email address, etc.) to verify your identity, provide feedback, or inform you of new features/products. We may also collect other relevant information about you (including but not limited to your device, usage logs, location, etc.).
When you create an ioton Account, download or update the ioton App, or participate in an online survey offered by us, we may request personal information such as your name, telephone number, email address, and mailing address.
When you purchase ioton products or services, we collect relevant personal information, including delivery details and order information.
When you use customer support services, our staff may collect personal information such as your name, order number, phone number, delivery address, ioton Account ID, and email address. Calls may also be recorded for training purposes.
The Use of Information
ioton adheres strictly to this Privacy Policy and its updates when handling your personal information. Your data will only be used for purposes disclosed to you at the time of collection. For any additional uses, we will seek your consent.
Personal information may be used to:
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Provide ioton products/services, process orders, or fulfill contractual obligations.
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Ensure product/service security, verify identities, or prevent fraud and misuse.
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Improve products/services (typically using aggregated or statistical data).
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Communicate updates or releases related to ioton products/services.
Information We Share with Third Parties
Except as outlined below, we maintain strict confidentiality of your personal information and do not share it with third parties without your consent.
We may share your information without further consent in cases including:
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Legal or regulatory requirements.
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Emergencies threatening life, health, or safety.
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Investigations or legal proceedings.
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Disclosure to law enforcement with valid authorization.
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Public interest disclosures to government agencies.
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Permitted disclosures under applicable law.
We may share information with subsidiaries, affiliates, or trusted third parties, provided they comply with our Privacy Policy and security measures.
In mergers, acquisitions, or asset sales, we will ensure confidentiality and notify affected users before transferring personal information.
Information Security
We implement robust measures to protect against unauthorized access, alteration, disclosure, or destruction of your information:
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Restrict access to ioton employees/agents bound by confidentiality agreements.
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Enforce disciplinary actions for policy violations.
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Use encryption for data storage and transmission.
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Ensure encrypted data is accessible only to the user.
Children
ioton recommends that users under 14 years old obtain prior consent from a legal guardian before using our products/services. We do not knowingly collect personal information from minors under 14 or disclose it to third parties. Legal guardians may request deletion of their child’s data. If we discover unintended collection of such data, we will delete it promptly.
Changes
This Privacy Policy may be updated periodically. We will not reduce your rights under this policy without your explicit consent. Changes will be communicated via email or website notice.